1 reviews | Active since Jul 2022
Auto pedigree centurion's poor business ethics and zero respect for consumers!
Thinking of purchasing a car from auto pedigree?DONT!!!I regrettably bought a car(2017 AUDI A3 SPORTBACK) in July 2020 from auto pedigree centurion branch with the assistance of a sales person by the name of lesiba kekana. Being the woman that I am I did everything online and the car was delivered to my place of residence without me even going to view the vehicle before purchase as I had trusted the salesman when he assured me that the car is in a good condition and had never been involved in an accident, either way I wouldn't have known what to check for as it was my first car and I didn't have any knowledge about cars. The car was delivered and I was all excited for it until the following month when my husband came home and while he was washing the car he noticed poor panel beating work that was done on the on certain parts,he alerted me about it and I called the salesman to enquire why he had not disclosed that he was selling me a car that had previously been involved in an accident and I expressed that I wouldn't have paid over 350k for a pre-damaged vehicle...he insisted that he was also not aware but he will assist In resolving the matter. Days went and I didn't hear from him,I called him again after I went to license the car and found that it was not sent for a roadworthy test,he told me that he will make and appointment for the roadworthy and he will let me know when to bring the car, from then he never answered my calls and when I called on the office line he would hang up after hearing that it was me,so we did the roadworthy ourselves and emailed the pop to him and requested a refund and again he ignored me...2 months later I started to email M**** who was the regional manager at the time to bring the matter to his attention and so that I could also keep proof of communication since I had realized that lesiba was ignoring me...M**** assisted in getting lesiba to attend to me,he called me and we had a squabble over why I reported him to his seniors but ended up telling me that j should be patient as he will lodge a complaint the people responsible and will get back to me and again he went quiet on me until I called him in December 2020 and he told me that they are closing for the holidays and he will call me in January for an appointment to recon the car,we had a disagreement about it as I told him that I had no intentions of buying an accident damaged car as that would negatively impact me in future when I try to trade in...
The following year 2021 a new manager called me and kept telling me that they are working in resolving my matter and will regularly update me until another manager took over and told the the same thing the whole year up until beginning of this year 2022 when another manager took over and started to actually help in the matter,she called me to bring in the car for an assessment and she did arrange for the car to be taken in for repairs,I took in my car on the 22nd of June for the repairs and was told to fetch it on the 8th of July,when I got there nothing was done on the car,instead I was told that the mileage of the car was not the same as when it was delivered so they can't do anything for me and also that the poor paint job on the car might have been done by me.i since left the car parked at their dealership and will now resort to seeking legal assistance in this matter as I've been patient for almost two years now.
Regards,
Auto Pedigree Customer Service***
Regards,
Auto Pedigree Customer Service***
