Auto Pedigree Bellville - Poor customer service

I bought a ford fiesta in Jan 2019 from Auto Pedigree Bellville - a few weeks later i got a fine from a vehicle i have NEVER driven before - i contacted the traffic department and they confirmed Auto Pedigree directed a fine on to my name... after a few mails back and forth they confirmed it was directed to the wrong person and they will fix it.

All my follow up mails iv included the complains department at Auto Pedigree - only to be told to stop coping them in the mails from the manager at the Bellville Branch - every time i follow up on the progress i get a long story saying its going to be sorted - Bla Bla Bla - its September 2019 and its still not sorted

i have requested for some sort of compensation for this inconvenience and it obviously got ignored.

Poor customer service - once the documents are signed they dont care about you as the customer. in fact i had another issue around communication on collecting the car and getting some issues fixed at their recon center. (dont talk about the service books - they advised full service history with service books stamped - i asked them for the books and i was told its all in JHB with the spare key - i will get it within 21 working days with the spare key) the key come no books - they then bought a new book for me but there is no stamps in confirming full service history)

due to this issues they have lost out on business as 2 of my family members bought cars within the last 6 months and i took them else where

(all i want is this fine to be sorted and a tank of petrol for this poor customer service)