1 reviews | Active since Jun 2015
Auto Pedigree BAD Service!!
About 6 months ago I bought a car at Auto Pedigree in Paarden Eiland. In 2 months, I had brake issues, wipers and indicator light not working. There was a weird scouring sound coming from the wheels and the wipers would stutter when turned on. I took the car to the dealership and they sent it to their recon centre. My car was there for 2 days. No one called me to give me an update, I had to call myself. I called the agent (Moeneeb) who I bought the car from is either he's not available, not in the office or busy with a client. Apparently my brakes were seen to but came back worse. The scouring sounds are still there. I tried contacting Moeneeb and eventually getting hold of him... He told me "I will contact the recon centre and ask them what was done and I'll get back to you"... I'm still waiting to hear back from him. Up until this very day, I still haven't heard about my brakes and what was done. Today, 4 June 2018, I asked him about my spare key which I didn't get yet, and he said I must give him 30 mins and he will get back to me. It's like 6 hours later and he hasn't come back to me yet. When he wanted to make the sale, I had countless calls from him every 15 minutes. Now that he sold me the car, I don't hear back from him if there's something I need. He specifically told me, "If there's anything problems with the car, tell me and I'll sort it out for you". I want answers when I have questions... I want my brakes fixed and I want my spare key. If nothing comes from this, I will be forced to lay charges.
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Paarden Eiland branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
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We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Paarden Eiland branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
***
We are glad to confirm that all the issues have been resolved and confirm by you telephonically.
Thank you for your patience.
We again apologise for any inconvenience.
Regards,
Auto Pedigree Customer Service
We are glad to confirm that all the issues have been resolved and confirm by you telephonically.
Thank you for your patience.
We again apologise for any inconvenience.
Regards,
Auto Pedigree Customer Service
