RM
Rory M

1 reviews | Active since Dec 2011

28 May 2020, 08:59

Auto pedigree

To whom it may concern I bought a car from auto pedigree parrow at first I was told it would be a silver Renault stepway with under 50.000km so when they said the car had arrived I had to go check it out turned out it was a White Renault with 65000km that wasn't a major issue for me still disappointing when the car finally got delivered to me after weeks as it went in for dent and scratch repair the boot would not open with the key the petrol cap was destroyed they have sorted out the petrol cap the boot is still an issue ...the plastic covers under the car are all cracked and broken the car seems to have a violent shudder when pulling away on accasion i am paying 180000 rand for this car I don't think this is acceptable as well I have been asking for the spare key and licence plates since before lockdown started I am not happy with the service of auto pedigree at all

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply28 May 2020, 11:50
Official
We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve. We will be forwarding your complaint to Mr. ***. He is the Regional Manager for the region under which the *** branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service

Best regards,