TM
Thapelo M

1 reviews | Active since Sept 2015

27 Feb 2019, 17:39

AUTO PEDEGREE IS RUINING MY LIFE!!

I got a job as a Financial advisor last year. This job requires one to have a car as you will be required to go see clients at different locations, so after some time I went to Auto Pedegree Polokwane North as I have thought their cars were still in good conditions and affordable for pre-owned cars. I got my car on the 15th of January 2019. Being a first time car owner it would be obvious that I would make certain mistakes like during the inspection. I had them decided to take the car to my uncle to have it thoroughly checked. we then (with my uncle) found at least 11 errors on the car. *The storage cabinet in the passenger seat was broken *Windshield washer spray nozzles were not working *There was no battery brackets *The keys (Both Manual and Auto) couldn't open the car manually so *my back wiper was not working *The car radiator was not stable *Left fender was bend *There were some bots in the engine that were missing *The was no engine cover... to name a few

we also noticed that the front of the car was re-sprayed meaning it was involved in an accident (Probably hit a pole or a wall)

I took it to them to have them fixed, they booked it and offered me a courtesy car and they gave me a Hondai I10, I didn't like the car at all but I didn't have an option, either that or I walk (Like what was the point of me buying a car) After 6-7 days, I couldn't stand that car as it also had its own problems. I went to them to get my car back only to find out they were not done. I had to take my car as I had a long distance trip and I didn't see the i10 being able to go there, and they said I shall return it for them to finish whenever am not busy.(My job is a 24/7 thing, I never have "Free time"). I drove the car for a month and few days.On my way home(23/02/2019), people stops me to tell me there is something wrong. I stopped, I see there's water under the car, I open the bonnet and I notice there is a pipe that was disconnected and water from the radiator came out(Yet another error which my uncle and I couldn't pick up). Im in the middle of the road, I connect the pipe, get water from a building near by, pour the water and go home. The following day, I go to work, and go for a meeting and on the way back I see the temperature sign on and I immediately stop, the car doesn't have water. I go to Midas and buy anti freeze and pour it and when I start the car, it starts taking the water out, more like boiling. I called their roadside assistance to get the car towed to Ford Service centre and I have to make other means to get home. The following day, I call them to tell them am without a car and if there's anything they could help me with because I am losing a lot of money by not being able to go see clients and not making an income and I get told "They are not going to help me cause I have been driving the car for a month so it is MY FAULT, I TEMPERD WITH IT!!. Like why would I mess my own car???. It's been 3days now, I am not working cause I don't have a car (Funny I thought you just bought a car a month ago). Went to Ford today and I'm being told it might take 2 weeks to test and figure out what's wrong with it. On top of that, I might be reliable for labour payment of R2500. I used to love Auto Pedegree but now I WOULD NEVER recommend anyone! to buy a car from them. They manage to ruin my life in a matter of a month. Even if the car gets fixed (Two weeks from now) I'll just have to wait until another problem rises and it would be my fault. I regret ever walking into that dealership!!

I loved a Ford Fiesta my whole life and I fell inlove with my car and now I am having the worse and embarrassing experience with it because of Auto Pedegree.

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply07 Mar 2019, 14:22
Official
 We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Polokwane North branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service ***