MT
Maphelo T

1 reviews | Active since May 2016

13 Feb 2018, 17:47

Auto pedegree cannot be trusted anymore

last year noveber 2017, I bought two cars from autopedegree springs for me and my wife. The first car, which is a chevrolet sonic 2013 model, was out of fuel when I pickd it up. i told the dealer about that and he said nothing. Also, It was making a noise everytime I brake. I told the mananger about it and he told me that it was just little dust in the brakes and that its going to be fine. I belived him because the service book of the car said that the car was recently serviced by autopedegree. To my suprise, the car is still making the same noise even today. Secondly, the car takes out this heat that I dont understand. The Aircon is not working. it takes out heat for the cold air. The second car, Nissan micra, i was told that the car is on 44000km on the clock. Again, to my surprise, when I got the car, it was on 6****m. LIES! The immobiliser of the car rings when it's raining, when it's not, when there's wind and when there's not. Even when it's parked, it rings. Secondly, the power cuts when we are driving it. from there, it will take 20-30 minutes for it to start again. Otherwise, we have to push it. Sometimes, it just won't start. The other day, it did that at night when my wife was on her way back from work. You can imagine how scared she was alone in the dark? I'm extremely unhappy about this.

I tried calling the manager and everytime i would get a "He'll call you back" and he never honours those calls. He ignored both me and my wife's phone calls. I was then given the reginal manager's number Dirk, called him and he said he will speak to the manage of springs so that the can get the cars booked in to be checked. Two weeks later, I have still not received any call from anyone. It's ike im being ignored. One would Expect quality cars and quality service , with a certain level of proffesionalism but no. I guess it's not what i have thought for it to be....

0
Replies (2)
Auto Pedigree
Auto Pedigree's reply14 Feb 2018, 12:38
Official

We will be forwarding your complaint to Mr. Dirk Cronje. He is the Regional Manager for the region under which the Springs branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

***

Auto Pedigree
Auto Pedigree's reply18 May 2018, 15:13
Official

We are glad to confirm that the issues with both your vehicles have been sorted. You have also telephonically confirmed that the complaint has been resolved.

We apologise again for any inconvenience caused.

Regards,

Auto Pedigree Customer Service