After sales service? More like after sales NIGHTMARE!!

So I recently purchased a vehicle from Auto Pedigree in Parklands. When I took the vehicle for a test drive I noticed a little error when you start the car, but I didn't pay much attention to it. When I eventually decided that this was the vehicle I wanted to purchase, I told the salesman, Lunga Ruselo, about the error and he assured that they would have it fixed before I would take delivery of the vehicle. About a week later I took delivery of the vehicle but the error was still there when I started the car. Both Lunga and his manager Fred assured me that they would book the car in and get it sorted after the fact. They also assured me that It would take about a week for me to receive my new Licence plates and the spare key to the car. The car also only had a quarter of a tank of fuel. I was told that when they collect the car for the service, they would fill the tank.

Two weeks later, on the 8th of September, Lunga came to my house at 6 in the morning to collect my vehicle. I just came from a night shift so I went to sleep after this. I woke up at about 2 in the afternoon and called Lunga to find out how far the guys at Culemborg Ford in Cape Town are with my car. He said that he would find out for me. Before I knew it, it was about 5. And workshops normally close at that time. So I call Lunga again and he mentioned that they never got back to him and he'll try and get the car tommorow, which was the Saturday. Saturday morning, Again after working a night shift, I called Lunga at about 8 and asked him if he had heard anything. he said that Culemborg would only open at 9. I then slept for about an hour or 2 and called Fred. I requested that if they can't get my car back, that they supply me with a courtesy car as I had plans for the weekend. I had to pick up my brother at the airport and I was planning and taking my mother out for her 60th birthday on the Sunday, but I digress... Fred said he would call the manager at Culemborg and sort something out. He then called me back and told me that would fetch my vehicle, return it to me and book it in on Monday again and I agreed. About an hour and a half later after not hearing anything, I called and was told that the car was "already open" and they cant give me the car in this state. I again requested a courtesy vehicle.

I called the branch and requested to speak to Fred, and I was told that he just stepped out, I asked the lady I spoke to if he had left for the day and she said yes.

Some time goes by and I went online to find out what time Auto Pedigree closes, I see that they close at 1 on a Saturday and I then see a different name as Branch Manager not the Fred that I was dealing.

It was about 12:50 at the time I called Johan, the real branch manager, and explained my situation to him. He said he would see what he can do. He calls me back 5 minutes later and advises me that there is nothing that they can do at this point and had I called him 15 minutes earlier, he would have been able to assist with a courtesy car. This after being told by Fred that they have no courtesy cars. So I was stranded for a full weekend without a car due to no fault of my own. Johan told me I would have to wait until Monday to get this sorted.

Monday morning I come from another night shift and fall asleep. Woke up at 2 with no calls or messages from Lunga, Fred or Johan. I then called Lunga AGAIN and he told me that they would have the car later and fill the tank.

I eventually received my car at 7 in the evening. With only three quarters of a tank.

I haven't heard anything form Auto Pedigree management since Saturday. I was stranded on a very special weekend in my life and no one wanted to assist me. After I took delivery of my car I told two of my friends, who are both in the market to buy new vehicles to try Auto Pedigree. I have never felt like such a fool in my life I have since told them to take their business elsewhere!

Oh and by the way, I still don't have my Licence plates or my spare keys. Does it really take three weeks to have all of this resolved? Your guess is as good as mine...