1 reviews | Active since Aug 2016

17 Aug 2016, 09:44

Absolute worst service!!!!!!!! Totally Disgusted

<p>I bought a 2015 Ford Figo at Auto Pedigree Florida Glen. When I took delivery of the vehicle I noticed there is some damage to the vehicle, I pointed out these defects to my sales rep, she told me she would send the vehicle for repais the next week. 2 Months later the vehicle was still not repaired. I phoned the dealership, thretend them wit the consumer protection act and get a legal representative to assist me in this matter. After a discussion my legal adviser and the regional manger had, they came to a conclusion that i should give them a second chance and they will repair the vehicle completely. Yesterday when i phoned for a update on how far my vehicle repairs are they told me the vehicle has arrived at the dealership and it's ready for collection. When I arrived at the dealership and did the inspection on the vehicle i notticed that they did not clean the vehicle and it looks worse than the day I took the vehicle in. The back bumper has been resprayed bit there is imperfections on the righthand side as if they sprayed over dust, the colour of the bumper doesn't match the rest of the vehicle, the boot doesnt close properly. The worst is I had to go on my knees to clean and polish the bumper while the sales rep and the vehicle cleaner stood and watched. The regional manager said I should leave this matter in his hands the day i took the vehicle in, just shows you!!!!!!!!!!!!!! I just can't understand that i'm working hard to get somewhere in life then you get people/companies that just don't care about their clients, which at the end of the day just costs me money. I don't know why i should pay for something that is not 100%. Well one thing is for sure, I will never recommend family or friends or as matter of fact anyone I know to Auto Pedigree. I really and truly hope i can get this matter sorted soon...................</p>

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Replies (2)
Auto Pedigree
Auto Pedigree's reply17 Aug 2016, 10:02
Official
We will be forwarding your complaint to Mr. Taelo Tshoke. He is the Regional Manager for the region under which the Florida Glen branch falls and we will request him to get involved and to supply feedback on the complaint. Regards, Auto Pedigree Customer Service **********
Auto Pedigree
Auto Pedigree's reply06 Sept 2016, 10:00
Official

Thank you for affording us the opportunity to attend to the problems. As confirmed by yourself the vehicle is back in your possession and you are satisfied that the issues have been sorted out and that you are satisfied with the vehicle and the outcome.

Again we can only apologise for the service received and assure you that it not the way we do things at Auto Pedigree.

Please feel free to contact us should you have any other queries.

Regards,

Auto Pedigree Customer Service