A dealership to avoid

A few years ago I bought a BMW from Auto Pedigree Plumstead in Cape Town. Awesome service.

Fast forward to April 1, 2023. I took ownership of a car bought at Auto Pedigree, the Hub in East London. After three weeks of having this vehicle, I noticed the option on Auto Pedigree's website that you can exchange the vehicle in 30 days after purchase if you are not entirely satisfied with the car.

Now the car is ideal for urban travelling, but I travel long distance at least once a month. The car is sadly not ideal for long distance travelling.

When I asked the dealer principal to please exchange the vehicle as it is stated as an option in Auto Pedigree's policy. He told me that he would look into it, only to convey the message via on of his sales personnel that the car can only be exchanged if there is something wrong with it....Right.

When the new number plates and license disk arrived, I noticed that Auto Pedigree the Hub, EL don't fit these for you. License document and number plates are given to you in hand and off you go.

I took owner ship of this vehicle on April Fools day and to date (19/06/2023) I am still waiting on the spare key. Now, Luyanda Ntshoko keeps promising me that it's on the way, or that he still didn't receive it, or he's still waiting for it.

oh and the foam thing that holds the jack that fits into the spare wheel is also missing. So guess who is driving around with the world of rattles.

Lastly, When I asked if the vehicle still had a service plan, the other sales person told me that I can just phone the agents.

In a nutshell, Auto Pedigree the Hub in East London needs competent personnel that values the consumer especially in the current economic climate. But in the meanwhile, avoid this dealership at all cost.

Regards, Christo