7 months with no sparekey

I bought a car at Autopedigree Westgate, it's been exactly 7 months since I bought the car and till this very day I haven't received my spare key. It was my first ever time buying a car and later learned that I shouldn't have accepted the car without the spare key. I've made various complaints regarding this and found out the branch moved to Krugersdorp. I went there to enquire about this regarding a service history of my car and Carlos (the manager) and I had a huge argument regarding all this. He advised that he will enquire and get back to me, till this very day I've heard nothing from him. Whenever I call the branch, it's always a different person answering the phone saying he is not there, they will leave a message for him to call me back then dololo. I even went as far as writing to their ombudsman who have been very silent, with zero acknowledgement of receipt of our emails and whatsoever. I'm even planning on selling the car because I cannot stand seeing the sticker autopedigree on it.

Their only concern is for them to make a sale and there after that's it. No customer centricity or anything, their complaints department doesn't even respond to customers. I am very disappointed of this company🚮