Post-Sale Nightmares

AutoGuard only worries about their survival and how to rob us of our monies forgetting that "Customer Service and Experience" should be an integral part of their values. I have since canceled my service plan last year November 2020 and following their refusal to take accountability for their Representative's misconduct and I was promised a refund of my premiums. Even now, I am still waiting for the first refund. do I really have to beg for my money to be paid back vele? When i call, they keep on transferring until they hang-up... i send email with no constructive feedback. AG 1846