Auto guard sa worst service plan company is south africa

Autoguard sa the worst service that i ever received three months ago i canceled my service plan with auto guard sa as i sold the car i was told that the cancelation would take up to sixty days to pay my money all was fine until it got time for them to refund my money as i did not claim in the time i was covered with auto guard sa i am still waiting for the funds to be paid back to me and every day when i phone they dont have a answer for me or simply they dont answer the phone at the cancelation department auto guard sa