Auto Guard SA soiled by incompetence and employees very rude

Auto Guard SA's employees who pick up the phone when you call them are so rude and have no idea how to talk to customers. When I requested their services I requsted them to cover my car for service and brake pads and I was told I am covered. When the time to change the brakepads came, I was told there was a mistake, my car is a Honda B-RV but I was quoted for the brake pads of the Honda Civic, they had the nerve to ask me if they can intall the civic brake pads to my B-RV, which I refused outright. I told them to please return all the premiums that I paid for brake pads, I was than told how I owe them for services that they have paid for my car and how I drive too much. I told them, its fine keep it and I will pay for my own brake pads. Now the car is on 75000KM and I sent them an email to book the service and I get the email stating that the request for service is declined because I have to service my car once a year. When you send them an email, the automatic response says they will respond within 48 hrs but you will wait a week for the response and only to be desrespected and insulted by the people who pick up the phone if their telephone lines are working because they are forever not working. They take almost the whole day to make the payment to the company that services your car which is a serious irritation as the car is not released before they send proof of payment.

Auto Guard SA is taking chances and must go back to the drawing board, please do not make a mistake of trusting them with your car, Even dealers dealers do not trust them, when you tell them you are covered by auto guard SA, they ask you Who? reason being they do not know them.