Terrible Service

On 21 September 2020, my mother in law was involved in an accident. The insurance company referred her to Auto Body Works, Kempston Road, Port Elizabeth. my mother in law reside in Colchester, about 50km outside Port Elizabeth.

On 1 November 2020 my mother in law took her vehicle to Auto Body Works to have the repairs done. before she left home, she removed all her belongings from the vehicle, keys, cd's, tools, etc. she booked the vehicle in at Auto Body Works and was informed that they will contact her when the vehicle is ready for collection.

On 13 November 2020 my mother in law received a message to collect her vehicle. She came in to Auto Body Works on the next day to collect her vehicle. she took her vehicle and went back home. during the trip home, she noticed that her radio was not working and it was working when she took the vehicle to Auto Body Works. when she got home, she started inspecting the vehicle. she noticed the the lining on the passenger door was loose and when she tried to open the boot of the vehicle, she could not unlock it and the boot was not aligned correct.

She took the vehicle back to Auto Body Works a few days later and explained the problems to them. They informed her that they would fix the problems, but they said they did not touch the radio, but would fix it.

A few days later my mother in law was contacted to collect the vehicle. She went in to collect the vehicle and checked the vehicle before she left. The boot alignment looked fine and the lining on the door was fixed, the radio switched on.

She left and went home with her vehicle. At home she tried to open the boot, but she struggled as it was very tight. The next day when she drove her vehicle, she tried to put a cd in the cd player, but the cd would not go in. She pressed the eject button, but the display said no cd. The lining on the passenger door also came loose again.

She phoned Auto Body Works and explained the problems to them. She was told to bring her car back in January 2021, as they were closing for December holiday.

Mid January 2021 she took her vehicle back to Auto Body Works. The next day she was phoned to collect her vehicle. when she got there, she was informed the they oiled the boot lid lock, fixed the door lining, but they did not fix the radio, because they did not break it. She checked the vehicle, the lining was fixed, the boot lid lock was still difficult to unlock and the radio still did not take a cd. She complained about the boot lid lock and radio, but was informed that the lock was oiled and is working correct. They said that the radio was not damaged by them and that they can not repair it, she must take it to a radio repair shop.

She took the vehicle, although she was not happy with the service. When she got back home, she phoned the insurance company and informed them about the situation. The insurance company said they would enquire about the matter and get back to her. When the insurance company contacted her, the said that Auto Body Works said that they did not inform her to collect her vehicle and that she should take the vehicle to Radio Waves to have the radio checked. She told the insurance company that she would not have collected her vehicle if Auto Body Works did not inform her to do so and that she still has the call log on her phone.

She took the vehicle to Radio Waves and on inspection of the radio by a them was informed that there is a cd stuck in the radio.

My mother in law is not happy with the situation, because Auto Body Works did not do their repairs up to standard, they broke the cd player, made her out to be a ****(said she was not contacted to collect her vehicle) and she had to drive from Colchester to Port Elizabeth on three occasions and the vehicle is still not right.