Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Auto & General presents a sharply divided customer experience. Named call centre consultants earn consistent praise for premium reviews, policy updates and cancellations, lifting Agent Quality (4.6) and Pricing, Premiums & Transparency (4.1). However, a recurring theme is that once a claim is lodged, particularly warranty, geyser or panel beater claims, communication collapses and Claims Handling (3.3) and Repair & Service Provider Quality (2.8) suffer badly.
Top Strengths:
- •Agent Quality & Customer Care: Customers name individual consultants repeatedly, praising patience, product knowledge and warmth. Names such as Sashin Madurai, Anele Ndlovu, Clair Naidoo, Sebastian Ramouthar, Windy Mbobo and Mbali Khumalo recur with words like star, gem and above and beyond.
Replied to 99% of negative reviews
Reply time on negative reviews: 40m
TrustIndex
10
Perfect Score
Ranking
#12
in Home Insurance
Reply Time
21m
NPS Score
43
Recommended: Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 40m
Nov '25 - Oct '26
Frequently Asked Questions About Auto & General
What do customers say about Auto & General?
Based on recent customer reviews, Auto & General presents a sharply divided customer experience. Named call centre consultants earn consistent praise for premium reviews, policy updates and cancellations, lifting Agent Quality (4.6) and Pricing, Premiums & Transparency (4.1). However, a recurring theme is that once a claim is lodged, particularly warranty, geyser or panel beater claims, communication collapses and Claims Handling (3.3) and Repair & Service Provider Quality (2.8) suffer badly.
What is Auto & General's biggest strength?
Auto & General's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants repeatedly, praising patience, product knowledge and warmth. Names such as Sashin Madurai, Anele Ndlovu, Clair Naidoo, Sebastian Ramouthar, Windy Mbobo and Mbali Khumalo recur with words like star, gem and above and beyond.
What are the most common complaints about Auto & General?
The most common complaint about Auto & General, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Motor and windscreen claims often move quickly and payouts are praised. Warranty, VAP, geyser and household claims draw the harshest criticism, with partial approvals, technicality rejections, repeated document requests and weeks of silence from named handlers.
How does Auto & General compare to other Car Insurance companies?
Auto & General scores 3.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.4); their weakest is Repair Quality (2.3). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Auto & General trustworthy?
Auto & General has a TrustIndex of 10 out of 10 on Hellopeter, based on 7,656 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 40 min. Hellopeter has tracked Auto & General across 29,879 total reviews. How is the TrustIndex calculated? →
Recent reviews (7,656)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2019
I was at Auto and General, my premium whent up and I found a better premium with company x. I
I was at Auto and General, my premium whent up and I found a better premium with company x. I phoned in September to cancel my policy with Auto and General, the person who help me was helpful but never informed me that I have to cancel my added tyre and rim policy separately. This mont they debit R236 from my account. I phoned and asked why so the lady told me that it is the tyre and rim cover. I told her that I asked the person, when I cancelled my policy, if everything is of my name and he said yes. She told me then that he was supposed to informed me that I have to cancel separately. She even apologise and said there will be a refund. The next day I received a ***, they will not refund because it is my mistake. Why will the one lady then told me that he was supposed to informed me? I really think this is there fault aswell, for not informed me of the sepparat cancellation. R236 is maybe not a lot of money to them, but for me as a single parent, it's a lot. I was very happy with there service, but after this, I don't know.
1 reviews | Active since Apr 2019
I was at Auto and General, my premium whent up and I found a better premium with company x. I
I was at Auto and General, my premium whent up and I found a better premium with company x. I phoned in September to cancel my policy with Auto and General, the person who help me was helpful but never informed me that I have to cancel my added tyre and rim policy separately. This mont they debit R236 from my account. I phoned and asked why so the lady told me that it is the tyre and rim cover. I told her that I asked the person, when I cancelled my policy, if everything is of my name and he said yes. She told me then that he was supposed to informed me that I have to cancel separately. She even apologise and said there will be a refund. The next day I received a ***, they will not refund because it is my mistake. Why will the one lady then told me that he was supposed to informed me? I really think this is there fault aswell, for not informed me of the sepparat cancellation. R236 is maybe not a lot of money to them, but for me as a single parent, it's a lot. I was very happy with there service, but after this, I don't know.
1 reviews | Active since May 2025
Auto & General
Auto & General. I have numerous communication from *** & Nthabiseng Jele. As I involved in third-party accident so they told me to back R5100 back but now am going back & forth. Please ensure that I get my money back asap. Communication must be telephonically not email
1 reviews | Active since May 2025
Auto & General
Auto & General. I have numerous communication from *** & Nthabiseng Jele. As I involved in third-party accident so they told me to back R5100 back but now am going back & forth. Please ensure that I get my money back asap. Communication must be telephonically not email
1 reviews | Active since Mar 2024
Portia Sibiya
Well done to a consultant called Portia, she made me calm and processed everything that was left hanging Standing by the auto and general values
1 reviews | Active since Mar 2024
Portia Sibiya
Well done to a consultant called Portia, she made me calm and processed everything that was left hanging Standing by the auto and general values
1 reviews | Active since Oct 2026
I would like to thank the team for assistancw with reviewing my car insurance policy
I would like to thank the team for assistancw with reviewing my car insurance policy. I'm happy that has been refuced. I really appreciate the support and effort in helping me save money. Keep up the great service
1 reviews | Active since Oct 2026
I would like to thank the team for assistancw with reviewing my car insurance policy
I would like to thank the team for assistancw with reviewing my car insurance policy. I'm happy that has been refuced. I really appreciate the support and effort in helping me save money. Keep up the great service
1 reviews | Active since Oct 2026
The consultant was very Friendly, Polite and Helpful
The consultant was very Friendly, Polite and Helpful . She made it easy for me to understand the process of claiming since it was My first time. And how long it may take