KM
Khosi M
1 reviews | Active since Jul 2020
27 Jul 2020, 14:51
Refusing to refund.
The worst service I’ve had from online shopping, firstly I struggled to receive my order and when it arrived the system was faulty. There was no replacement and I bought myself another sound bar as I couldn’t wait for another date Which they couldn’t guarantee. They promised my refund a month back still nothing. Now I’m being ignored. Be careful when dealing with Audico as they cannot be TRUSTED.
Helpful (0)
Replies (3)0
Replies (3)
Audico's replyOfficial
27 Jul 2020, 15:03Hi Khosi, we are sorry to hear about your experience. We will look into this right away and offer feedback.
Audico's reply27 Jul 2020, 15:03
Official
Hi Khosi, we are sorry to hear about your experience. We will look into this right away and offer feedback.
Audico's replyOfficial
27 Jul 2020, 15:05Please could you share your order number with us.
Audico's reply27 Jul 2020, 15:05
Official
Please could you share your order number with us.
Audico's replyOfficial
27 Jul 2020, 15:25Hi Khosi - you have every reason to be upset. This refund was approved 3 weeks ago and accounts can offer no valid reason as to why this was not completed other than it was mistakenly overlooked. We do humbly apologise and have initiated an immediate transfer.
Audico's reply27 Jul 2020, 15:25
Official
Hi Khosi - you have every reason to be upset. This refund was approved 3 weeks ago and accounts can offer no valid reason as to why this was not completed other than it was mistakenly overlooked. We do humbly apologise and have initiated an immediate transfer.