Audico
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Audico
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
2|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDG
Derrin G
1 reviews | Active since Aug 2024
21 Aug 2026, 12:45
AVOID – “In Stock” Means Very Little and Customer Service Is Virtually Non-Existent
I placed and paid for an order with Audico for a Boox Note Air5C and magnetic case after the product was indicated as IN STOCK, with delivery indicated within approximately two days. A week later, my order had still not even been dispatched. What makes the experience particularly unacceptable is not simply the delay, but Audico's complete inability to provide meaningful information about an order for which they have already taken payment. After following up, I was eventually told that my payment had been received and the order was still “Processing”, that there was no courier shipment or tracking number, and that they were “checking the fulfilment status”. How does a retailer not know the fulfilment status of its own order a week after accepting payment for an item advertised as being in stock? Either the item is in stock and should have been allocated and dispatched, or it isn't in stock and the customer should be told this. Instead, I was given no confirmed stock status, no dispatch date and no expected delivery date. Trying to get assistance is equally frustrating. The support line is automated, with seemingly no way of actually speaking to a human being, and responses through the available support channels are extremely slow. For an online retailer handling relatively expensive products, this level of customer service is simply not acceptable. If Audico contacted me proactively and explained that there was an unexpected delay, I would have been a bit more understanding. Instead, I have to chase them for information, only to receive a vague response that still couldn't tell me when I would receive something that was supposedly in stock and available for two-day delivery when they took my money. I have subsequently requested that the order be cancelled and my money refunded. I have no confidence in Audico and do not trust them. Delays happen. What matters is how a company deals with them. Taking a customer's money, providing virtually no communication, being extremely difficult to contact and then being unable to provide a meaningful status update on an “in-stock” order a week later is exceptionally poor service. I will not purchase from Audico again, and based on my experience I cannot recommend them.
Helpful (0)
|Replies (1)DG
Derrin G
1 reviews | Active since Aug 2024
21 Aug 2026, 12:45
AVOID – “In Stock” Means Very Little and Customer Service Is Virtually Non-Existent
I placed and paid for an order with Audico for a Boox Note Air5C and magnetic case after the product was indicated as IN STOCK, with delivery indicated within approximately two days. A week later, my order had still not even been dispatched. What makes the experience particularly unacceptable is not simply the delay, but Audico's complete inability to provide meaningful information about an order for which they have already taken payment. After following up, I was eventually told that my payment had been received and the order was still “Processing”, that there was no courier shipment or tracking number, and that they were “checking the fulfilment status”. How does a retailer not know the fulfilment status of its own order a week after accepting payment for an item advertised as being in stock? Either the item is in stock and should have been allocated and dispatched, or it isn't in stock and the customer should be told this. Instead, I was given no confirmed stock status, no dispatch date and no expected delivery date. Trying to get assistance is equally frustrating. The support line is automated, with seemingly no way of actually speaking to a human being, and responses through the available support channels are extremely slow. For an online retailer handling relatively expensive products, this level of customer service is simply not acceptable. If Audico contacted me proactively and explained that there was an unexpected delay, I would have been a bit more understanding. Instead, I have to chase them for information, only to receive a vague response that still couldn't tell me when I would receive something that was supposedly in stock and available for two-day delivery when they took my money. I have subsequently requested that the order be cancelled and my money refunded. I have no confidence in Audico and do not trust them. Delays happen. What matters is how a company deals with them. Taking a customer's money, providing virtually no communication, being extremely difficult to contact and then being unable to provide a meaningful status update on an “in-stock” order a week later is exceptionally poor service. I will not purchase from Audico again, and based on my experience I cannot recommend them.
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Replies (1)DK
Dries K
1 reviews | Active since Oct 2018
5 Aug 2026, 14:54
Excellent service by Audico
I bought an AV Receiver in 2023 online from Audico in KZN. .After 3 years, In July 2026 there developed a problem with the surround channels. I contacted Audico, and Kenny Karsten from Audico took over, had the set picked up at my home by Courier in the Southern Cape where I live, had it repaired in JHB and within just more than a week the set was back with me, repaired and I had it back in action. Throughout there were communication from Kenny and Lucky at Audico, I am impressed by their excellent service and personal attention. The Courier Guy also stuck to their promised pickup and delivery dates and times.
Helpful (0)
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Dries K
1 reviews | Active since Oct 2018
5 Aug 2026, 14:54
Excellent service by Audico
I bought an AV Receiver in 2023 online from Audico in KZN. .After 3 years, In July 2026 there developed a problem with the surround channels. I contacted Audico, and Kenny Karsten from Audico took over, had the set picked up at my home by Courier in the Southern Cape where I live, had it repaired in JHB and within just more than a week the set was back with me, repaired and I had it back in action. Throughout there were communication from Kenny and Lucky at Audico, I am impressed by their excellent service and personal attention. The Courier Guy also stuck to their promised pickup and delivery dates and times.
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Replies (0)MF
Methven F
1 reviews | Active since Mar 2026
17 Mar 2026, 22:01
Legal action
I am seeking immediate resolution regarding an outstanding order with Audico South Africa (paid in July; goods not received; no refund despite repeated attempts to resolve this directly). I am aware of multiple individuals who appear to be experiencing similar issues. If you are in the same position and wish to join a joint legal approach to recover funds or goods, please message me directly. Failing immediate resolution, we will be instructing our lawyers to proceed with formal legal steps on a combined basis.
Helpful (0)
|Replies (1)MF
Methven F
1 reviews | Active since Mar 2026
17 Mar 2026, 22:01
Legal action
I am seeking immediate resolution regarding an outstanding order with Audico South Africa (paid in July; goods not received; no refund despite repeated attempts to resolve this directly). I am aware of multiple individuals who appear to be experiencing similar issues. If you are in the same position and wish to join a joint legal approach to recover funds or goods, please message me directly. Failing immediate resolution, we will be instructing our lawyers to proceed with formal legal steps on a combined basis.
0
Replies (1)LR
Letladi R
1 reviews | Active since Mar 2020
12 Mar 2026, 12:25
****mers! do not order from this "business"!
****mers!! I made the following payments toward the total amount for the home audio equipment and installation: R30 000 deposit paid on 20 May 2025 R40 000 additional payment on 6 June 2025 Total paid to date: R70 000 In October 2025, I informed Audico and Mr. Karsten that the property was ready for the final installation. Since then, I have made numerous requests via WhatsApp, email, and telephonic attempts for confirmation of delivery and installation. Despite repeated promises made by Mr. Karsten, no installation has taken place, no refund and no concrete dates have been provided for. To date: No equipment has been delivered No installation has been scheduled No reasonable explanation has been offered No refund received Communication has become inconsistent and unhelpful This is not a business operating in good faith proceed with caution!
Helpful (0)
|Replies (0)LR
Letladi R
1 reviews | Active since Mar 2020
12 Mar 2026, 12:25
****mers! do not order from this "business"!
****mers!! I made the following payments toward the total amount for the home audio equipment and installation: R30 000 deposit paid on 20 May 2025 R40 000 additional payment on 6 June 2025 Total paid to date: R70 000 In October 2025, I informed Audico and Mr. Karsten that the property was ready for the final installation. Since then, I have made numerous requests via WhatsApp, email, and telephonic attempts for confirmation of delivery and installation. Despite repeated promises made by Mr. Karsten, no installation has taken place, no refund and no concrete dates have been provided for. To date: No equipment has been delivered No installation has been scheduled No reasonable explanation has been offered No refund received Communication has become inconsistent and unhelpful This is not a business operating in good faith proceed with caution!
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Replies (0)