Would've extended motor plan but never got informed that I could...extremely disappointed

I've been an Audi fan for quite some time. Our family has converted to 3 Audis' within 5 years. It is sad that the Bloemfontein branch couldn't spare some time to inform me that I could extend my motor plan. Most of the time, they are over worked and go home late. That's why they try to push out as many cars out as possible. It's tough work, I can fully understand. But because of the rush, the smaller details are long forgotten.

So my complaint is that if I could buy a peace of mind for my favorite car, I would've been happy to do so but seems like this option is only for the selected few at other branches. Only after a few months after my motor plan expires, my sisters Audi goes in for service in Johannesburg and she was informed, then told me about it. Only through such roundabout ways do I know of such information. I would've wanted to extend my warranty if I was presented the choice.

Even my wife's Audi goes in for service just last week, nothing was brought about her attention either. Next year would be her last and they also don't inform her either. It was a 5-star for service but this experience totally broke my perception of Audi. I would like for Audi to provide the service that I was suppose to get and let me have to chance to extend my motor plan even though it has been expired just a few month ago.