Worst service you can get at Audi Bruma

On the 12th of February I took my wife's car to Audi Bruma because of the warning light(EPC). They told me that they would have to order the part for the problem and fit it on the 14th of February. They phoned and said the car was fixed and ready for collection. I asked my wife to fetch the car the same day. On her arrival at home with the car, I asked her for the invoice that they were supposed to give her but she told me that she was never given the invoice.

On the 22nd of February the EPC light came on again. I took the car back to Audi Bruma on the 25th of February and met up with a guy called Evans and he told me that the job card was not closed as the car was not fixed and I must take the car home as he was going to phone me and arrange for the to towed to Audi Bruma. To this day, I'm still waiting to be phoned.

Today, the 8th of March, I went to Audi Bruma to enquire about my issue and I was told that the Evans guy doesn't work there anymore and they took a long time to even realize that I took my wife's car there because they couldn't even find my job card.

I spoke to Tanya Potgieter(CRM) and she couldn't help me at all. She only told me to phone Audi SA so that Audi SA can tow the to their premises because my wife doesn't want to drive the car anymore.

I must say that I never expected this kind of treatment from Audi and I believe that when they are selling us cars, they sell us a dream that can't be fulfilled. I can safely say that no money of mine will ever go to Audi again.