WORST SERVICE EVER FROM AUDI BRANCHES
<p>Last week i experienced a fault on my Audi A4. I took my car into the Audi Menlyn branch and asked a guy to please have a look at my car because the hazards are not working (overnight ) the indicators are moving at a rapid rate and my engine light was on . The guy in the sales deparment told me " we are extremely busy and you will have to book your car in for us to look at it" After raising my voice he came to my car took a look and said " The car is ok to drive, but book it in, if anything happens to you call Audi assist, they will tow your vehicle and take you home" to my disgust i drove off and called Audi Eastrand.</p> <p> </p> <p>Worst mistake, spoke to Juan "service manager " Most unhelpful , rude, arrogant person that is suppose to be in servicing the customers needs. He told me the same thing " we are very busy because of all the public holidays and can only see to you next week" My husband then made a stink about this with the Sales manager/ Audi SA ETC because he has recently relocated to KZN and i have no1 else that can help me if something happens. I then called Nomsa in the same branch 3 times, left messages and she never called me back.</p> <p> </p> <p>After all of that nothing was done. The monday after this i call them and spoke to Nomsa. She put me through to Juan again and i insisted they at least check my car out.</p> <p> </p> <p>Long story short i took my car in last week Tuesday they checked it and said i need to book it in but its not that serious i can still drive it.</p> <p> </p> <p>I then tried to book my car in explaining to them that i work in Pretoria but my office is in Midrand and i wll need a car for the day as i am not office based and spend 90% of my time on the road.</p> <p> </p> <p>A lady by the name of Tanya called me back explained all Audi policies which i understand, but can Audi not understand that they could have done much more to help instaed of saying sorry we cannot help you as i policy states.... TOO HELL WITH THAT POLICY!!!!! Sometimes you have to go the extra mile for customer service and clearly AUDI DOES NOT HSVE THIS!!!!!!!</p> <p> </p> <p>Over the weekend i realised it has lost alot of energy and has become sluggish whilst driving it on Sat.</p> <p> </p> <p>Too my suprise this morning when going to take my kids to school, my car was totally DEAD!</p> <p> </p> <p>I had to use the manual key to open the car, no lights gears cannot move brakes are solid.</p> <p> </p> <p>I called Auidi assist and the said a tech will be out to help me in 45minutes.</p> <p> </p> <p>The moral of this is if Audi sorted my car out when this happened i would be in this predicament in the 1t place.</p> <p> </p> <p>I am SO DISAPPOINTED IN THE SERVICE FROM AUDI . This is not the 1st time and i am sureit wont be the last.</p> <p> </p> <p>Especially when you buy a BRAND NEW CAR!!!!!</p> <p> </p> <p> </p>