Worst service ever

My experience is too long to capture here. But in a nutshell 2 / 3 weeks ago my Audi A5 would not start - I was told the problem related a fuel pump and a part needed - This was done, last week Wednesday the car would not start again - after a lot of back and forth the car was only picked up 4.5hrs later. The next day after having to call Audi JHB I found the car was with them - they hadn't bothered calling me - when I asked they also told me they didn't have a courtesy car for me. I then called Audi SA to lodge a complaint and request a courtesy car given the fact that this was happening for the second time in a 2 week period. Liezel my "case manager" gave me the STD line "we do not guarantee mobility". Not only this she told me there is nothing the dealership could do if they don't have cars. On Friday afternoon after lots of fighting and asking to speak to some more superior to which Liezel said was not possible she then told me she had found a car - it's now Monday and not only am I still without a courtesy car but I am apparently waiting for some department within Audi SA to approve the indemnity documentation that I provided on Friday afternoon.

So the cherry on top is despite many requests to speak to someone more senior At Audi SA, I have been told by my case manager that she is the most senior person I can talk to. I requested a copy of the call where I was told this and Liezel tells me I have to log that request on some or other website..... as though that's not bad enough Audi Centre Jhb have not bothered to update me on the progress of my car.

This is how Audi treats its customers once they are done taking your money. Definetely my second and absolute last Audi. I never buy an Audi again.