WORST SERVICE

on Monday 22 April 2019 afternoon, my Audi A3, which is less than a year old, stopped working, the engine would start, but the car would not move. my Husband called Audi Assist, a tow truck was dispatched, we requested that the car be towed to centurion dealership, which the tow truck driver confirmed that he will take the car first thing, on Tuesday morning. on Tuesday, my husband and i spent the whole day calling Audi centurion and Audi Assist, trying to locate the whereabouts of the car and the update on the car. every hour when we called, we were told that someone would call us back- this went on till about 5pm. on Wednesday midday i received a call from a callcentre agent from Audi asking if the car is fine- to which i responded that i had still not received my car as the dealership could not locate the car, no one knew where my car was. the call centre agent then recalled that my car could not be located, i then asked her when i will receive my car- she did not know, i then asked if i would at least get a courtesy car as no one knew where my car was - to which she responded that there was a 3 week waiting list.

at about 2:30 wednesday, the dealership called my husband that the car has just been located and it was being taken to the dealership.

today, Thursday 25th April, my husband called the dealership, and he was told that an arrangement was made with me directly, which was a lie, NO ONE from AUDI called me to give me any update on my car.

i then called Audi centurion at 4pm- MDU was the guy who was apparently dealing with my car, everytime i called, i would not get hold of this MDU, i LEFT SEVERAL MESSAGES for him to call me back, one would swear they avoiding me.

this has to be the worst service from Audi, i have been a loyal customer to Audi and this is the worst service i have ever experienced.

i have been without a car for a week now and i dont even know if i will ever get it back, let alone know what the problem is as the car , which is less than a year, just decided to stop working.

Audi South Africa is really unprofessional and gives the worst service.