Vorsprung Durch Technik - No advancement at all!!

I have two issues with Audi South Africa and the service or lack thereof on my car. In all the four years I have had this car, I have taken in my car for all the services required and have kept it in good shape.

1. I was towed to Audi Menlyn on the 29 November by my insurance after my car ceased due to “Gearbox Malfunction”. A diagnostics was done and found that the mechatron has to be replaced. BUT I’m concerned because West Rand did a clutch software upgrade on 6 April 2017, followed by a multiple clutches change before 100 000km. They deliberately did not change the mechatron because Dona Maaske ("Customer Care")says it is expensive - so who must incur the cost? Me?

I was told by an Audi technician that a change in multiple clutches cannot happen also without changing the mechatron??? Audi SA made me liable for payment of their negligence or deliberate dereliction of duty. And car rental charges for a week when I didn't have my car.

2. There is a persistent water leak from the lever that opens the bonnet when there is heavy rain. This leaves my car with a stench and driver floor with water. I had taken it in to Audi Rustenburg 3 times and on all occasions I was told it is fixed.

When I took it to a different dealership, West Rand said to me they have resolved the water leak - BUT IT STILL LEAKS in rain whether when driving or at uncovered parking.

Audi SA has now told me that I must take in my car for the leak to checked. For the 5th time - on whose time? How I am to travel without a car? Why is my life in shambles over your stuff up?

I have full records of all the time I have taken it in and it was "supposedly fixed". Do right, fix your mistakes.