Very Unprofessional and Useless

Audi SA doesn’t know how to handle matters. They failed to run an investigation when I reported Reggie Lane from Audi Durban Centre. They took Reggie’s word of mouth instead. I’m so disappointed on this brand. I didn’t expect such from them. They never took my case seriously, never phoned me to address the complaint, I had to run after them. Nomvuzo Tshandu even **** about being off duty when I needed an update. Car was assessed at a different Audi Branch for 2nd opinion and a contradicting discovery was made, and my car was fixed with no hustles. I had to work with an organisation to run the investigation privately.