Very low standards for Audi

<p>On the 3rd of January my Audi had to be towed from the close to OR Tambo International due to gearbox failure. I phoned Audi Assist and they assisted me, but this is where it started. For some reason Audi assist tows the vehicle to the closest Audi center to where your vehicle breaks down, which in my case was Audi Center East Rand. At 9pm in the evening I didn't have much of a choice, Audi assist or pay another towing company R1200 to tow my vehicle. The following day I was notified that me vehicle had reached Audi center East Rand and that they were going through my car to determine the problem. Turns out my gearbox computer had gone and they had to order a new one. Zeid, my service consultant, explained that the part would take 2 weeks to arrive in SA as it was a vehicle specific part. Now I was without a vehicle for 2 weeks. I work in Alberton and live in Centurion, so its rather far to work to say the least. Zeid explained to me that they did not have any more courtesy vehicles and there was nothing he could do for me, which is my first problem with Audi East Rand. So I had to make my own arrangements to travel to and from work. When my vehicle was ready Zeid phone me to let me know. I asked Zeid if they could arrange for someone to pick me up at my place of work and he said that it was to far, 30km from Audi Center. I then explained to Zeid that this kind of service from Audi was shocking, something which Zeid found amusing. He then proceed to say that there was nothing he could do and that it was not his problem. </p> <p> </p> <p>Well that said and done, I will never recommend Audi East Rand to anyone, as their service representatives don't seem to take customers seriously. Very, very sad for such a prestigious brand.</p>