Very Bad Service By Audi

<p>I am a Driver of an AUDI RS3 2016. My car had a breakdown on Sunday19th of March in Kroonstad. I Called the Audi Assist and didn't get help from the Tech person who was to help me, but instead was too quick to pass the bug, they i thought maybe its a Sunday and he is just lazy to leave where ever he is to come and assist. I endd up not even using the service of the Audi Assist, all because if the *********** individuals who do not was to help clients.</p> <p>I stay in Johannesburg and the car was towed to Audi Welkom, when i called in on Monday they told me that the car was not even put on the lift for diagnostics. I requested them to put on the lift and diagnose so as we know what was the problem and if its minor they could assist soonest, all that i requested before i left Johannesburg , but still when i got to welkom it was not checked. i got to welkom at 15h00 until then nothing was done , nor the car was checked. When i got there i met with a Gentleman called Charl whom I asked to take pictures so i can be able to take it up with Audi westrand as the car was with them on the 01/03/2017 to fit the inner CV boot and the bolts next to the Ball joint and again on 10/03/2017 for a rear wheel barring.</p> <p>i logged a quiery with Audi SA. i related my story and thought that if i do that i shall be helped soonest. my case was refered to a case manager called Zukiswa Mtywaru, who is always not available to take my calls even though their system does indicate to her that i have called.</p> <p>its been a week now and still dont have my car. Audi Welkom says even if they get the parts they will not get my car ready for me unless the foreman if available and gives the go ahead to them to fix the car.</p> <p>i have been an Audi Client for More than 15 years and this type of treatment i have never thought i would experiense. what i dont understand is why would it take them 2 weeks to fit the bolt and nuts.</p> <p>my REF# ********** 332084</p>