Very bad service Audi Johannesburg/Braamfontein.

I bought a new Audi in January. 3rd one in a row. I traded in my Audi A4 B9 for an Audi Q2 on 05 January 2018.

The dealership in hand is Audi Johannesburg/Braamfontein.

Come month end January the car wasn't settled and the bank took the installment from my account. Sam thing again end of February. Talking to the dealer hasn't produced any progress. It has got to the point where I am really agitated. There has been no communication to get my refund and by the looks of it no intention to have this resolved anytime soon.

I want to take this further now if I do not get any timely refund.

I have been in discussions with Christo who was my salesperson and he has assured me that the request has been forwarded to the relevant department and even the manager but it seems as if they are not serious about their work.

Considering that I had planned to purchase another car from the dealer before June, I think I will just go elsewhere because Audi doesn't seem to value their customers.

I want the issue resolved ASAP and demand an apology as to why the account was settled 2 months later.