Unhappy Client

I am really just dissapointed and tarnished by the service I keep on getting from Audi Arcadia in regards to my Audi A1.

I bought my car brand new from the dealership and after taking it for the first service, I discovered that there was a loud noise coming from the engine.

I have taken my car in to the dealership complaining about the noise from the engine and was told that there was nothing wrong.. I have been coomplaining about the same issue since last year June and till today this is not fixed.

I recently took my car in for the 75 000 Service and even then I mentioned the noise coming from the engine, the service consultant that i left my vehicle with advised that parts where ordered for the issue to be resolved.

However when I got to the dealership I was told a different story, I spoke to one of the technicians who confirmed that he could hear what I have been hearing and that they will need to look at the car again to try and establish what the issue is... Now from last year I have been complaining only now they admit to hearing the sound where else all this time they have been telling me there is nothing wrong.

Evans one of the service consultant ask that I allow them to work on the car yesterday ( Monday 06 May 2019) he said he would arrange for a driver to pick up the car. This was not done, when I asked he advised that he couldn't get ahold of two drivers who can assist.. He then asked that I give them Tuesday ( 07 May 2019) and that he will arrange for one of the drivers to come and collect the car, its already 10:15 and we had agreed on 08:00 for this and no one is here to collect the car, no update on what is going on what so ever.

Audi South Africa I am not happy as I did raise this issue with you in regards to this and still I am not getting any help in regards to the matter.

Its almost a year now that i have been complaining about this car and nothing or no one is doing anything about this.