UNACCEPTABLE CUSTOMER SERVICE

I have been a very loyal client of Audi for many years. Audi Pinetown has just ripped my respect and love for Audi to pieces. My vehicle had a bit of a jerk when I accelerated (automatic), which they told me on 2 occasions to ignore as there was no WARNING LIGHT. 3rd time I took my vehicle in, I insisted that they check what was wrong. After Audi accessed my car and told me what was wrong, they offered to fix it as "goodwill" and said it would be a "quick" 2 maybe 3-day maximum Techtronic change/repair on 21/12/2021. They guaranteed me that I would have it back by 23-12-21. They were well aware I had plans to go on leave on the 24th. Late afternoon on the 23rd I get a call from Kevin, the workshop manager from Audi Pinetown, tell me that I had to make alternative arrangements for my holiday as my car is stripped and not looking good. I had to cancel Christmas plans and New Year Plans with our family! Audi Pinetown still have my car, today being the 3rd January 2022. Still in the workshop, apparently the entire gearbox and clutch now needs replacing. There was NOTHING wrong with it. After being promised something that would have cost me nothing to apparently R130 000.00 repair, which they will accommodate me and drop it to APPROXIMATELY R40 000.00 WHAT THE HELL! Shocking, unbelievable??? This is UNACCEPTABLE service from Audi!!! I, the client has to continuously follow up with Audi Pinetown. Zia from Audi SA, I am still waiting for her to call me back? I am furious, no that is an understatement - I am so angry. I started work today - WITHOUT A VEHICLE! I had to make a plan! What the hell is AUDI doing? It is now 17:56 on Monday, 3rd January and I am still waiting to hear from someone? I am extremely unhappy!