Time wasted with fruitless service

I have a problem with my Audi that I bought from Audi Bryanston this year Feb. Before getting the car I asked them to add a rear camera on the car. On the 22 of October the MMI stops working when I was 7 hours away from home meaning that I drove 7 hours without radio and GPS.

Monday morning 24 October I took my car to Audi Bruma which is the closest to me without a booking and they couldn't reset the MMI. They asked me to make a formal booking so that they can have enough time to look into the issue. I booked it in for Wednesday 26th and I got the car on Friday 28th with the issue not resolved. I was told to take it back to Audi Bryanston as they are the last ones to work on the MMI when fitting the rear camera. I asked them why is it that they can't resolve the issue as Audi promises that we can take our cars to any dealership and we will get help. They said that there's something that Bryanston did that they can't resolve. I asked, if I had bought the car in Durban would I be expected to drive to Durban to get the issue resolved, and the response was unfortunately yes.

On the same Friday I phoned Audi South Africa thinking that they will intervene and get this issue resolved quickly as I've been inconvenienced 3 days without a car. Amanda who is the consultant from Audi SA promised to look into the matter and get back to me within 48 hours. I raised my concern that I can't afford to stay without a car as I've got things to do. I spent the whole of the following week waiting for something to be arranged for me to get this issue resolved and all I got was that they can only help me with booking the car in, no courtesy car is to be provided, it doesn't matter that this issue is caused by the dealership themselves. The inconvenience in mine and I'll have to deal with not having a car for who knows how long.

I don't know what was the point of me contacting Audi SA as I could have booked the car in myself and the issue would be resolved. Now it's a week and a half later and all they can help me with is a booking. I phoned Audi Bryanston to make a booking and they told me that they can't drop me off at home because it's not the area that they cover.

Bottom line, the service that Audi promises that you can get service from any of their dealerships is a lie. Do not use dealerships that are far from where you stay because it will be on you to take your car to that dealership should they cause a problem on your car. Don't count on Audi SA to assist with anything tangible, all you'll get is a solution that you could have app**** yourself, waste of time dealing with them. Best advice I can give is don't buy an Audi, too much headache dealing with them. Service is useless and there's no accountability. It wouldn't surprise me if they are being outsold by their competitors as people wouldn't stay with a brand with this type of service. Thanks for nothing