The worst customer service in the industry!

For a brand that promises the world, you deliver on absolutely NOTHING! I own a 2015 Audi A4, and needed a replacement instrument cluster. A 6 week wait for a part on back-order in Germany, only to have it arrive BROKEN. Then I'm told the part needs to be sent back to Germany to be assessed, only THEN can a replacement part be sent to South Africa, another 2 week wait. No courtesy car offered, no feedback. I reported this to Audi South Africa on Thursday, and after chasing up twice a day since then, I know hear that the incorrect information was passed on to the investigator from the call centre agent who answered the first call, we are back where we started on Thursday. STILL NO PART, STILL NO COURTESY CAR! I have never been so disappointed in a 'luxury' car brand in my life. You preach customer service, but I am just another number. I warn anybody who is thinking of buying any Audi, new or used!! This is absolutely pathetic!!!!<br>