Terrible Service with Audi South Africa

<p>On the 19th of Dec 2016 I was driving my audi A3 in King Williams Town when all of a sudden there was a sign saying the coolant levels are low switch off the engine and so I did that and drop the car slowly to VW in KWT where my car was towed to East London. The car stayed there for 4 days and I was told the coolant was replaced and the car is fine but on the same day the same problem occured and I could not drive my car on the festive season. Audi in East London took my car on the 6th January 2017 stating that they need to order parts and it will take 10days for my car to be fixed and Audi SA informed me that I have to find my own way to JHB they will not assist me with a car to drive to drive to JHB for work as I do not work in East London. The person I spoke to at Audi SA was rude did not care about how unfair this is to me as the car was suppose to be fixed even before new years and that this is Audi's fault and not mine. </p> <p> </p> <p>So now I got a car for 2 days so that I can drive to JHB but what happens with the 10days or more while I am waiting for the car. I bought the car so that I will not struggle with going to work and now it looks like that was for nothing. What is the use of a maintenance and warranty if AUDI does not even assist with a courtesy car for their own people. This is not fair and not proffessional, the problem with my car was not seen in East London the 1st time because of a rush job and they gave me my car without even testing it and seeing that it is in good condition for me to drive and gave me a car that was still not road worthy, only now the 2nd time they are able to pick up what the problem is.</p> <p> </p> <p>This is an inconvinience to me as a client and it looks like AUDI SOUTH AFRICA does not care about how their clients are transported from their place to their place of work. Now I am struggling trying to find my way to work whereas I bought a car for myself thinking that the AUDI brand is a good brand and they care about their clients but I found it there is no such thing. As a client I have to struggle!!!</p>