TERRIBLE SERVICE FROM AUDI CENTURION AND ACCUSATIONS MADE AS TO WHAT IS WRONG WITH THE CAR

I have a 2017 Q3 with 43 000km on the clock, on the 23rd of November 2019 my car had a flat battery, I phoned Audi road side assist to help getting the car started. 30 min later the car was "dead" again. I phoned the technician and he told me to log another call on the Monday to assist and then to drive the car through to the nearest dealership.

I took the car to Audi Centurion, the technician phoned me to tell me that they will not be replacing the battery under the maintenance plan, as I left the car on (key in the ignition & lights on) for 24 hours. I told him that is impossible, I left work at 4pm on Friday and parked in the garage at my house just after 5pm on the Friday, at 9am on the Saturday morning the car had a flat battery.

Keep in mind, I have a 1 year old and I am a cancer patient that need to get to the hospital for treatment, I have been without a car for 2 days now!

I phoned the dealer principle at Audi Centurion on the 26th of November 2019 and told him that his technicians cannot make these allegations, he told me that they only take what the car's computer says - which is 100% fine, but that is the issue, there is clearly a fault on the car as I did not leave the key in the ignition, neither the lights on for 24 hours, which means there is a mechanical fault on the car that is now overlooked.

Bart was extremely rude and kept on saying that is what the car is saying and that is what they will take as the truth. If they are unwilling to assist they need to tow the car to an Audi dealership that WILL assist, that will actually run a test on the car to see where the real problem lies.

I have to get to a hospital to get my injections as part of my cancer treatment, but all I am getting is: Audi will not replace the battery under the maintenance plan as YOU left your key in the ignition with the lights on for 24 hours.

All I want them to do is find what is really the issue with the car as the above is completely untrue! I have never in my life experienced worse service that this! It is shocking!