1 reviews | Active since Jul 2023
Terrible service, communication and accountability.#NotAudi
In the last year l have experienced the most appalling service from a brand (Audi) and dealer l least expected the likes from. Bought a Golf GTI vehicle with multiple issues raised and expected solving from purchase (end Aug 2022), made multiple visits per month from 1st month of purchase to 5th month, raised an OMBUDS complaint, waited 5 months for response, who quoting an old case basically said that once vehicle leaves it’s all on the new owner-Sad to see the consumer act was not exercised and the consumer not heard out or further aided. But that was not all, the gasket damage suspicion issue I raised was played down until they admitted after the Ombuds case verdict, after keeping vehicle for repairs for 31 days, water bottle issues persist and l have lost Fastbuy buyers, Dealer Principal - Stefan Erasmus not communicating, nor emailing. I have had multiple postponement of return of the vehicle and have been ****** of the opportunity to sell the vehicle for something Audi Centurion refuses to take accountability for especially that they had promised to take back the vehicle and give a set amount toward settlement, changed back on their word when the Miriam salesman Keagan left and new salesman Cameron wanted to fix the vehicle.
