Terrible customer service and incompetence from technicians and service manager!!!

<p>I took my car into Audi Sandton for a battery change and the dealership said that they ran a diagnostic test and wanted to charge me for it. I refused to pay for this as I just needed a battery change. When I got to the dealership to collect my car and take it to another service centre, the other centre figured out that it wasn't the battery which was the issue, but it was the alternator and my power steering belt was broken. Audi Sandton's diagnostics didn't pick this up even after I mentioned to them that they must check the alternator. </p> <p> </p> <p>Chances are that they didn't even diagnose the vehicle or the tools they use are inefficient.</p> <p> </p> <p>The service manager dealing with my car was not helpful and dragged his feet whenever I asked assistance or to be taken to my car. I spent half the time looking for him and no one offered to help me find him as I roamed helplessly around the dealership.</p>