Terrible After Sales Service

<p>Hi,</p> <p> </p> <p>We bought a car in August 2016 and have had endless problems with this dealership, and no one wants to take responsiblity to sort any of our issues.</p> <p> </p> <p>Firstly, the windscreen was supposed to be replaced and that gave us hussles just t get it done. Then the car license disc had to be replaced and dilevered to us, tha took over a month just to get that done. Spoke to the Branch Manager who promised to give me a call later that day and to date he has never bothered to call.</p> <p> </p> <p>Now the car was due for service, which apparently needs authorisation from their outsourced service provider since the car is still under warranty. Upon taking the car in for service at a different branch, trhe car could not be services because Aquatre could not send through authorisation for the car to be serviced, which means a different day had to be picked to book the car again.</p> <p> </p> <p>When I tried calling them this morning, firstly got through to Tania van Straden (Service Adviser), who just kept taking my phone to voimail.</p> <p>Then I decided to call their main landline 011 ********** and I was told by the receptionist that the Branch manager and the Sales manager are both not available to attend to my complaint. Was then referred to John (Dealer Principal). Now he apparently was not in the office, could not even take down my number to hear me out.</p> <p> </p> <p>This is ridiculous and their service stinks.</p>