SHOCKING SERVICE

I arrived just before 7 to book my car in. I highlighted the fact that the rear left door's locking mechanism was faulty and could not open from the outside.I was taken upstairs to arrange for a driver to take me to work. When I got to the reception area, two of your staff, Rene and someone else were behind the counter. They did not even acknowledge or greet me, but rather continued to chat and greet one of your own staff members. My first call was from my service advisor Bill, who after introducing himself flippantly says \Oh Mrs Alberts