Shocking experience

Ever since I have purchased my vehicle, I have had countless problems. I have given the dealer instruction to reverse the transaction which they refused to do. Be that as it may, the vehicle broke down. Upon inspection, the engine needs replacement due to no compression however, a few months prior I had the compression tested and the second opinion stated the engine needs to be rebuilt. The selling dealer refuses this and insists on taking the vehicle to their repairer for inspection. Obviously, their repairer states that nothing is wrong and the compression is completely fine. 5 months later, I am sitting with a broken engine that lost compression. Upon visiting the repairer, I asked the mechanic who was working on the car, what are the conditions of the injectors, he showed them to me and said that "the one on cylinder 3 is slightly clogged so he is unsure of what the cause might be". Now I being told that the vehicles ECU was modified which I am unaware of and asked proof thereof which up to date I have not received, from you nor the repairer.

I have e-mail correspondence relating to this matter stretching from last year August with regards to compression issues. The selling dealer refuses to take responsibility nor the repairer.

I was not aware of the warranty being only applicable IF the vehicle is taken to the OEM dealer which in this case is AUDI. The warranty only covers R50 000 but the OEM dealer quotes R89 000, so what is the point of having the warranty? There are MUCH cheaper alternatives repairing this vehicle through an RMI registered workshop as it is already out of factory warranty. The F&I Michelene Moore did not explain the warranty to me, she did not go through the process of what is and what is not covered and physically explained that I can ONLY take the vehicle to the OEM dealer. On the day I signed for the vehicle, I was NOT at the dealer premises as I reside in Cape Town. I was forced to sign delivery notes to accept the vehicle BEFORE physically seeing and inspecting as it was on month end and if not doing so, risk losing the offer to another prospected buyer.

After taking delivery of the vehicle, there were COUNTLESS faults including a broken windscreen, broken sun visor clips, broken air vent cover, missing roof strip, paint peeling off the front grill (by the way I do have photos to back this up). This was all on date of delivery, @AUDI SA, is this how you guys as a premium brand, deliver vehicles? With broken and missing parts?The selling dealer did replace all of the above, over a 2 month time space. Great service hey? After having the vehicle for not even 2 weeks, the supercharger clutch packed up as well as the alternator which the selling dealer eventually, replaced. At the time of replacement, compression tests were done as I experienced POOR cold starting issues and the vehicle smoking a little. I have the compression tests from an RMI workshop and from the OEM dealer. Both are exactly the opposite. The RMI workshop says the engine needs to be overhauled and the OEM dealer says there is nothing wrong with the engine. Have we overhauled the engine 5 months back ,we would not be sitting with this issue right now because now the vehicle needs a new engine block as cylinder 3 messed up the bore and it cannot be repaired... Bare in mind that I had to call the sales manager COUNTLESS times as he never got back to me, nor did the ***********, careless Dealer principal Diederik. And to top it all off, in October 2019 (after driving the vehicle for 4000kms since delivery), I am left with a vehicle that has BOTH rear tires CRACKED, literally just ready to BURST due to the age of the rear tires. IS this how Audi Menlyn sell cars? Short cuts, cheap ways?

I would also like to complain about the POOR POOR POOR service received from Audi Somerset West. The service department is SHOCKING, the service manager is completely useless that has absolutely NO experience of mechanics, lets not even talk about customer service. The service adviser does NOT phone you, you need to call her...Guess what, 7 out of 10 times, reception tells you that she is busy and cannot take your call...And instead of getting a call back, she replies with an e-mail. I never get a straight answer regarding the progress of my vehicle, I always need to ask her whats going on, if I ask her to just give me a rough estimate of when there will be progress, I get told that "I will let you know", really?

I visited the repairer on a Friday after hearing nothing from the service department, instead of speaking to me, I get referred to the mechanic instead... I asked Adele, please, lets just get my car on the road, please can you get the guys to arrange the quote to the warranty department, Monday comes, I get no feedback. I call the repairer and I get told that the Adele went on leave and did no hand over nor did she tell me that she will not be there on Monday but will hand over to the service manager... I have asked for a courtesy vehicle, on every occasion that the vehicle was booked in at Audi Somerset West, Each and every time, I get the SAME answer, sorry there are no courtesy vehicles available.What an absolute joke...

I gave Audi Somerset West authorization to strip my engine so they can determine the damage, they did not just strip it, they took out the WHOLE engine OUT of the engine bay as well as the GEARBOX, water pipes, boost pipes, wiring loom, EVERYTHING possible in the engine bay, just to determine why cylinder 3 does not have compression... Why not just take the head off and inspect? If you cannot see anything by taking off the head, ask for permission to strip further???? Now I have collected my vehicle with 2 HUGE boxes FULL of engine parts, a FULLY assembled broken engine after SPECIFICALLY telling Adele NOT to assemble the engine as I will be selling it as parts because I have bought a 2nd hand engine to be fitted, which is making MUCH more work for the guys installing the new engine, costing me even more because there is MUCH more labor involved!!!!!! And I told Adele, I do not have R89 000 in my back pocket to pay them if the warranty does not payout. I have asked Adele twice, if she can PLEASE, ****erally begging on my knees), ask the workshop manager, Lady of the Manor, your Royal Highness Melissa Cunningham, to please see if she can give me a slight reduction on the R11 900 billed for strip and inspect. Guess what, I got told twice, NO. Even after having my vehicle booked in to their workshop, plenty of times, profiting plenty of times on previous repair work done and after receiving the shocking service to date. The arrogance...

I have asked Audi Somerset West, the repairer if they can get the injectors tested for the possibility that it could be a clogged injector which caused the damage, I get no response back. I asked Audi Somerset West if they cannot fit me a used engine since the vehicle is already at their workshop, stripped in to PIECES!!! I get not response....So all this is telling me that, this whole story is a fabricated response to not repair my vehicle, starting with the selling dealer having DIRECT communication with the repairer, discussing the vehicle behind my back as I also have proof of this claim stated. Not keeping me in the loop.

I would therefore like to cancel my warranty as I have absolutely NO faith with either the Brand, Mccarthy, Audi Menlyn or Audi Somerset West. I have never in my life experienced such shocking service and incompetency. I will never in my life EVER buy another vehicle from the Mccarthy group nor from Audi and I will definitely advise my family, my partners family, work colleagues and friends of this shocking experience and dissatisfaction with the brand and every party involved, to NOT support your business at all as the Managers and dealer principals are not worthy of their positions. You guys seriously need to get your act together and get proper people to manage your businesses as I will for certain, trade in this piece of s**** for either a Mercedes-Benz or BMW.

About a month ago I also received an ETOLL account for the vehicle from the previous owners, which I now need to sort out as it's on my name.

Last but not least was I also personally attacked/accused via the sales person at Audi Menlyn and explained in detail what type of person I am due to me getting upset over all of this.

Liezl van der Vyver