Shocking Audi service!

I had a terrible experience with Sandton Audi since buying a RSQ3 in Sept last year! The vehicle engine and gearbox do not synchronize well at all and a number of other frustrations that have never been dealt with. The attitude of the staff concerned is simply "that is simply the natural characteristic of the vehicle", live with it!! That doesn't sit well with me having spent R860k on a premier Audi RS product. I have subsequently been rather impressed by Pirelli S.A (Mike and his team) for offering to replace the flat spotted tyres Audi lumbered me with just over 9k kms ago. I would think long and hard before spending my hard earned cash with Audi Sandton. Shame on you Audi S.A. for allowing this !!!!