Service appalling not treating customer fairly

I took my vehicle in for repairs on the 3rd or 4th of September, I was informed that a part needed to be ordered from Germany and the estimated date of delivery is 2 weeks. I then went to the dealership on 8 September to pay for the part. I requested a loan vehicle and I was informed that there are currently no vehicles available and in addition,had there been any I do not qualify to be given one as my vehicle is no longer within the freeway maintenance plan. <br> I feel discriminated against as I am a paying client, how is it that I cannot be given a loan vehicle because I have exceeded 100 000km and did not extend the freeway plan. I am livid by the low level of customer care. I am appalled by the manner in which Audi centre Rivonia has treated me,how am I expected to get around while the part is being imported all the way from Europe???? <br> Earlier in the year I had a problem with my gearbox, my vehicle was at another Audi centre and I was given a loan vehicle for the duration of the repairs. I refuse to accept this and will be taking it further. <br> My sister who also owns an Audi which is also no longer within motor plan was given a loan vehicle while her vehicle was being repaired