Service and Quality

Dear Sir/Madam,

As a loyal Audi owner i am very dispointed and upset of the vehicle quality and service of the dealer.

My vehicle(CR20MZGP) was booked in for service on 27th March, I noticed the coolant keeps going down below minimum mark line, I went to Audi Boksburg months ago and one of the service adviser said it's normal, the coolant will go below the minimum mark when the car starting and I believed him.

Then I went to Audi Sandton to get my service plan extantion,a technician topped up the coolant but it keeps going down after then.

They check the coolant system while my car booked in for service 27th March, they found there is a leakage and a part need to be replaced. I left my car with Audi Sandton over 10days,cause the part needs to be shipped from Germany. I picked my car on 6th April,they said car is 100% fixed.

Then I drove the vehicle for few days I noticed the coolant still going down and i heard some noise form the wheels while driving up hills, i wasn't sure what cause the noise, i got 4 new tires fitted at Audi and they replaced new break pads.. I bought the vehicle back to Sandton again on the 10th April. They redo the wheel alignment and just topped the coolant all the way to the cap(over the maximum mark)!!! This is the way they resolve the issue.

On 14th April my vehicle gave me the STABLILISATION CONTROL(ESC):fault! warning, the car just stopped completely and can not restart. At least i got very effective help and towing service from Audi road assist. But this issue came up just few days after i bought my vehicle to Audi Sandton get serviced. So i wondering is it Audi quality issue or is it Audi Sandton has not serviced my vehicle 100%. Now the vehicle is at Audi Sandton from Monday 16th April with three days they can not tell where is the problem and not sure when they can fix the vehicle. I am struggling with transport everyday to get to work and get back home.

While my car still under the 5 years Audi maintenance plan so i am do not have to pay from my own pocket for those issues for now, but it will expires by June, so what happened after then more issues come up.

Please i am expecting a positive and helpful feed back from Audi.

Regards