Selfish and bias services from Audi Hatfield

On the 21 January 2022, i took my car for service at Audi Hatfield. they only advice me that my Motor plan is lapsed, if i wish to extend it i must contact them of which i didn't have problem in extending the motor plan, however what i have experienced today it has costed me an important meeting that i have been waiting for months. so, today my car couldn't start and assisted by roadside assistance, the technician advice that my first stop should be at the dealership. but they failed to help and didn't consider my schedules for the day. The told me that service doesn't include replacing battery, whereas all when i book it for service they used to replace whatever is faulty. so, i am done with Audi coz i ended up driving to Battery centre and replace the faulty battery