Removed the seal on the radio- not following SOP

<p>On 24 February 2017, I took A6 to Audi Revonia because my son has insected two cds in the radio. The radio was playing very well. I just needed them to take the additional cd because I saw my son puting an additional cd.</p> <p> </p> <p>My service technician was Kgabo, on this day was the first time I was ****ed off by the service I was getting from Audi</p> <p> </p> <p>1 I was left setted without an update what was happening</p> <p>2 I sat in the reception until everyone left without being attended to but I tried to keep my cool</p> <p>3 When finally Kgabo came to me, he started by telling how streesed he is with my car</p> <p> </p> <p>Upon asking him what is streesing him , he opened the car and we sat inside and he told me that he is streesed that my car is not working and for the fact that its a weekend how will I leave without a radio</p> <p> </p> <p>He than showed me the cds that he took out together with some coin, He further said that he will be checking with other technicians to advise him on how to fix my radio.</p> <p> </p> <p>He did not come to me or took my call since then on the 25 February, I than realised that I left my catuare sunglasses. I called him to ask him about them but he did not pick up the phone.I kept on calling him every day until on the 08 March I decided to use a different number to call him, which he did answer, when asking him why has he not call me about the radio. H e told me he was off for two weeks but now that he was back he will look into it and call me.</p> <p>I called him again on the 14 March and he told me he was doing road assistance he will call me back by then I was getting irritated. On the 18 March I send her a message to advise on the way forward about my radio and my cartier sunglasses. He did not respond or call.</p> <p> </p> <p>On 24 March I send him message about my frustration about not finalising the car issue, I send another message that he does not call I will take matters in my hands at 15h00 he called me and told me take my car to fixtrade. I asked him who will pay for the car replacement he said Audi can pay 50% and I will pay the rest. I asked him why should I pay when its not my mistake, he told me that he will ask his manager for arrangement.</p> <p>On the 24 March at 16h00 I went to fixtrade. I first explained to the workshop manager what happened that the quatation should be for the account of Audi Revonia. </p> <p> </p> <p>The workshop manager told me that there is nothing that they can do for me as they dont fix or replace the type of radio, Audi must just tell me what they have done to the radio, due to the technicality of the issue I called Kgabo to talk to the workshop manager, who told Kgabo that he need to look into what he has done on the radion as they(fixtrade) they dont fix or repair these radio.</p> <p> </p> <p>I tried again serveral to talk to Kgabo for him to find a solution for my car, In one of the messages to him was sharing my frustration of commuting from Johannesburg to Pretoria without a radio and the risk that I have in driving a car that has a none functional safety consol, I cant use the car, I cannot change that trye pressure, I cannot change the speed limit notification and cannot card my mobile phone.</p> <p> </p> <p>He still did not respond nor call. I took to Audi Pretoria for a second opinion. They told me they were not even going to book it in because Revonia had opened a radion which they were not supposed to.</p> <p> </p> <p>On the 04 April at 06h00 I send him an email again explaning my frustration and the responce I'm getting from different Audi where they dont want to book the car because of the fact that as a technician he was not suppose to open the car but to take it out and send it for repairs, I gave him till 09h00 to give me report on the issue which he did nothing about.</p> <p> </p> <p>At 11h00 on 04 April I called Audi Revonia. I asked to speak to their branch service manager. I spoke to a guy by the name of Shaun. He told me he will call me back, which he did and told me that I need to buy the new radio as the cd has damaged the car. </p> <p> </p> <p>I asked him that but my car radio was working well I just needed them to take out cds and not destroy my radio. When I was telling him about what other Audi said he told me he can work on a % that I will pay and they will also pay a portion I asked him what I'm I paying for he told me that the objects in the car are the one that made the radio to be none functional. </p> <p>I asked him that if really it was my fault why did gabo do a run arround, he told me I should come to his office so that I and Kgabo could solve our difference. I told him I dont have issues with Kgabo but the service that I'm getting. I told him that I will escallete my issue</p> <p> </p> <p>I booked the car again with Audi Centurion, they booked it in and this is their reponce.</p> <p> </p> <p>1 Technicians are not suppose to open the radio because once they do so they destroy a seal which impact on the warranty and garantee of the radio</p> <p>2 Even when they are objects in the car they take out the radion and send it to the service provider to take it out themselves so that if they brake the seal they became responsible to fix the radio</p> <p>3 So when they wanted to take the radio out to send it to the service provider they realised that the seal has been broken.</p> <p> </p> <p>So they told me that they is nothing that they can do for me the only thing I need to do is the buy the new system which was quated to R61000.</p> <p> </p> <p>If Audi Revonia did not open the radio as per their SOP this would have not happened, if they took the radio to the service provider I will still have a radion. I cannot be paying R61000 for a person who did not follow his SOP</p>