REFUDAL TO PAY FOR CLUTCH AND PATHETIC SERVIE

<p>Hopefully I'll feel better after posting my story here, 02nd Jul 2015 I bought a brand new Audi A4,the excitement and joy that I had was short lived when after 3 months,30th Nov 2015 at 19h00 to be exact,the clutch burnt and my car was towed to Audi Dbn, whilst there I was updated daily on the findings which were a burnt clutch which was repaired and I got my car a week later,the service I received was excellent,despite the fact that I was now starting to wonder if I had made the right choice by buying an Audi,previously I had 3 VW cars each for over 5 yrs,never did I ever have issues.<br /> <br /> Fast fwd, 5th Sept 2016 at 12h50,10 months later,once again my car breaks down on the N3,this time around I'm consoling myself that at least it's midday and I'm going to get help quicker,the car is towed to Audi Pinetown. I was never prepared for the horrible and disgusting service I've received from Sandesh Singh. To set the record clear before I state my story,all the calls of my interaction with him I have them on record,as in listed and recorded.<br /> <br /> 5th Sept - the car is towed to Audi Ptn, they can't assist with a courtesy car so I have to incur costs of hiring a car<br /> 6th Sept - I call Sandesh to check if the car has been attended to,he says it hasn't been looked at,later on I send an email to Audi SA<br /> 7th Sept- Sandesh calls me for approbal to remove the gearbox which i gladly approve of, later on I made 4 calls to Sandesh all which gave no indication what was wrong<br /> 8th Sept - I call Sandesh he advises he has no answers for me,I ask to speak to the Dealer principal,Im advised he is in a mtng but being a good business man he is he returns my call at 15:30,now that call left me shocked to my last nerve,Mr Kim or Ken,advised me that he didn't have enough resources to work on my car and they were going to work on it when the time came,now this was day 3,I enquired on the possibility of getting a courtesy car to which he rep**** I must check with Audi Dbn cause i bought my far from them,this left me wondering if this is how all customers are treated.<br /> To cut the long story short,today I was asvised that Audi SA has declined to repair my car at their own cost,the reason is that its my own fault that the clutch broker. I've been advised that the repair costs come to R35 000. A car that is 14 months old and has not once but twice given me problems with the clutch,I'd like clarity on the matter and to have this case relookes at. The service I received from Audi Ptn is a story for another day.</p> <p> </p> <p> </p> <p> </p>