Putting the customer first

Good Day, In a nutshell - I was desperate to have my car serviced asap as I was almost running out of KM's before I would have passed my service interval (over the additional 1000km) and lapsed my FSH. My car has a full service and maintenance history with AUDI and I wanted to keep it that way. I called many Audi dealerships and none close by had a booking for until quite a few days next week and by then I would have been over the regulated KM interval. I couldn't do it last year unfortunately and I was also overseas till yesterday morning. I was panicking and my last call was to Audi East Rand where I ended up speaking to service advisor - Llewellyn Britts. This gentleman was extremely polite, friendly and welcoming right from the beginning of our conversation and really wanted to help. He managed to fit in my car for this morning, especially because it was just an oil change, and he quoted a reasonable amount for the service (car is out of plan). Dropped the car off Friday evening and it was ready by 11am on Saturday morning. Quick, hassle free and efficient. I am really glad to have gotten through to Llewellyn as most of the other dealerships I had spoken to could not care less about my predicament. The delay in getting my car serviced was entirely my fault and Llewellyn had absolutely no obligation to get the service done so quickly, but he genuinely wanted to help and provide a great customer experience - and he did. I have been boasting about this the entire day. PS - I don't drive a very new or expensive car, just an ordinary 2011 A4, so its quite evident that all of his customers have the same wonderful service from him and that ALL customers are treated with the highest level of respect and courtesy, which is exactly how it should be. Keep it up, THANK YOU and very well done indeed !