Poor service from Pieter van den Berg

I am writing to formally lodge a complaint regarding an incident that occurred at your Rivonia branch after I took my car in for service. Unfortunately, I left my wallet and cards inside the vehicle, and subsequently, my card number and CVC were used without my authorization to make purchases on Uber Eats and for rides as well.

I reported this issue to Pieter van den Berg, who requested the necessary proof for his investigation. He assured me that he would look into the matter. However, to this day, I have not received any follow-up or feedback regarding the investigation. This lack of communication is quite concerning, especially considering the financial implications I've faced as a result of this unauthorized activity.

Due to the transactions being made by the individual who accessed my card details, I had no option but to cancel my card, resulting in numerous inconvenience and incurred fees for the transactions that were made. I expected a more proactive approach from your dealership in handling my concerns and providing me with updates regarding the situation.

I request that you investigate this matter thoroughly and provide me with a prompt response regarding any findings or actions that will be taken. It is imperative that Audi ensures the security and trust of its customers during such interactions.