Poor service delivery

Im absolutely annoyed with Audi right now. I had an appointment to take my car in for repairs to your Claremont (Western Cape) dealership this morning. Around 11am the serce advisor called to say they may not get to my car today bcause of capacity. He then later confirmed that they wont get to my car oday, and they will most probably only get to do the diagnosis around 4pm today, meaning that i will not be getting my car back today. More than that, i am an A6 driver, Audi is not even able to assist me with a courtesy/laon car for the night, even though i expressed this to the service advisor and informed him that i need a vehicle later for a function i need to attend. Whats more, its Christmas week and im off tomorrow to do my last bit of Christmas stuff and now wont be able to do that, as i dont have a vehicle. <br> <br> Im appauled by this and this has definitely changed my opoinion of the Audi brand. This is not service or putting your customer first.