Poor service audi pietermaritzburg

I have never received such pathetic service from Audi before the worst being Audi pietermaritzburg worse from their branch manager. Its so unfortunate that I live in PMB now and I have to service my car with this branch, I have never had such poor service anywhere else. The whole of last year their couldn't find a problem with the break lights and kept changing light bulbs because I am not sure if they were diagnosing incorrectly or just assuming that the car needed light bulb changes but whatever the case was, I still returned atleast 4 times last year for the same issue which to date still reflects on my dash screen that theres brakelight malfunction.

I run a very busy practice and when they book the car in , I always request to either be picked up after 5pm which means i will have to close early and lose out on business else I request for drop off. And the friendly maintenance/service manager usually arranges for such.

Last week, Friday the 21st 2020, the car was booked again for the same issue. I brought in the car at about 7:30am . For one we had to wait for the shuttle for 45min plus which never arrived and had to complain and one of the salesman offered to drop us off at our relative workplaces, which we appreciated very much , hence the driver was still 20 minutes away when they enquired how far he was. I then received numerous calls throughout the day requesting for me to pick up my car as they were closing at 16:30pm and no shuttles would be available to pick me up. I requested for the car to be dropped off which isn't unusual in anyway . The lady that called told me that they dont drop off cars etc but that was not transcended to me for if they had I would have organized a locum prior. At 16:20pm ,I received a call once again asking me when I would pick up the car, I then stipulated with emphasis that its highly impossible for me to close up I had not arranged for all these changes.I then requested to speak to the branch manager , who I must say was very rude. For such a big organization, this branch will definately lose potential and loyal customers if you have such individuals in management. He wouldn't allow me to explain to him my situation the only words I heard were " the only option you have is to take an uber and we will refund you ". I have never taken an uber in my entire life and I wasn't about to be inconvenienced by Audi to do so. And for this to be coming from the branch manager , i was baffled.

The car is still not fixed . They apparently after a year , still assume they have found the problem and are still going to book the car in. Its so unfortunate that I still have to come back to this branch as I still have another year in Pmb but I would never recommend any one to this branch.

You have just lost a loyal customer, hence both myself and fiance are audi drivers and he was considering getting the family a bigger car at the branch. Its for the same kind of service that we bought the second one at the branch in Pinetown. I am disheartened.