Poor customer service - Service Centre Audi Sandton

My experience with Audi Sandton's customer service has been extremely disappointing. The technicians displayed a lack of competence and professionalism. I purchased an Audi A1 40TFSI in December 2021, and the vehicle has been plagued with problems since around August 2022.

The issues I have encountered are quite concerning, including a persistent metal-to-metal rubbing noise coming from the brakes and occasional gear slipping, which poses a significant safety risk. Despite bringing the vehicle in for diagnosis on three separate occasions, the service provider has been unable to identify the underlying cause of these problems.

What frustrates me even more is their inability to provide a proper diagnosis, forcing me to bring in the vehicle repeatedly, causing great inconvenience. It appears that they are unwilling to take responsibility for the situation, fully aware that the vehicle is still under warranty. It seems they are simply trying to delay any necessary repairs or replacements, hoping that the warranty will expire.

To add to the frustration, they consistently fail to provide a courtesy car, leaving me without transportation during the service period. This level of dishonesty and lack of helpfulness is truly shocking, especially considering the reputation of the Audi brand.

I expect better customer service and more transparency from a reputable brand like Audi, and I hope that they take immediate action to address these issues and provide a satisfactory resolution.