Poor customer service

<p>my car (A3, 1.8T, 2013 model, 71000km on the clock) broke down yesterday (06th April 2017 in Heidelberg), it was fetched from my work place which is almost 100km away from my house. The fault on the car was reported to Audi South Africa at around 10H00 in the morning, the Tow truck arrived at 14H00 to fetch the car and taken to Audi Springs. I asked for a courtesy vehicle so that i could get home, Audi South Africa consultant said the dealer will assist me once the car get t the dealer. upon the car's arrival to the dealer (Audi Springs), the dealer service consultant said they cannot help me with a car as they only assist people who's car's are still wihthin the first year from registartion and i was asked to contact Audi South Africa regarding a courtesy vehicle, showing no intentions of helping. the consultant also mentioned to me that if one needs a courtesy vehicle it must be booked at least three weeks in advance, as if one knows when their car is gonna break down.</p> <p> </p> <p>I called Audi South Africa again, whereby I logged a complaint and was told that my complaint can only be resolved the following day. I had to arrange my own transport to get home in the evening and also to/from work today ( 07th April 2017). Today (07th April 2017), Audi South Africa send an SMS after logging the complaint saying a customer care personnel will get in contact with me regarding my complaint. today being a friday, at 13H00 i called the customer care myself and was told that the individual who's supposed to help me is on another line and they will call me back if i leave my details whoich i did. at 15H00, i decided to call back again as i had not yet received any call. The consultant told me that Audi South Africa only arranges courtessy vehicles after your vehicle has been assessd by the dealer, of which the dealer had already done the assessment and informed me that my car would be with them for 2-3 weeks due to a art that needs to be ordered from Germany.</p> <p> </p> <p>Till now, I am left with no one carring about how one's mobility is maintained. Audi just don't give a damn about me as a customer. I will now spend the whole weekend without a car, The customer care consultant called me back saying Audi Springs closed at 12H00 due to the March and i can only get feedback on monday. As part of Audi Assist, which in this case was not honoured, i expected my safety to be taken seriously by Audi in ensuring that i get home and also my mobility espacially if the car will be at the dealer for such a long time. Audi just does not care.</p> <p> </p> <p> </p>